Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.
Key Responsibilities:
Seeking a friendly, engaged, results-driven Customer Support Specialist to join an international team responsible for developing, maintaining, and enhancing global sales applications (Quoting Tool) supporting key business processes in an extremely dynamic and complex environment.
The Customer Support Specialist will be responsible for accurately responding to customer issues.
We are looking for a strong, motivated, articulate communicative person who knows how to research issues, obtain an accurate analysis of the issue, and supply an accurate and timely solution.
You will work directly with the business users, support analysts, and developers.
Complete testing of reported bugs, enhancements, and releases within the scheduled time.
Follow QA processes during testing to ensure quick turnaround of reworked code.
Facilitate QA issue or customer issue escalations to the proper person/group.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Consistently meet or exceed individual and team performance objectives daily, monthly, and quarterly.
Work cooperatively with members of the support team, analysts, and developers.
Maintain current knowledge of processes and effectively apply knowledge.
Convey an image of quality, integrity, and comprehensive understanding of the process used by the business.
Willingness to learn all internal systems, processes, and policies.
Respond to assigned calls, chats, emails, and cases in a positive manner ensuring responses are complete, accurate, and conform to company code values and policies.
Accurately document help desk case records with the resolution provided.
Posses excellent problem-solving and decision-making skills with the ability to learn quickly and work independently, handle multiple tasks in a fast-paced changing environment.
Posses organization and time management skills and the ability to identify and communicate issues and risks after applying technical and root cause analysis.
Basic Qualifications:
Minimum of 8 years of Salesforce CPQ Testing experience
Minimum of 8 years of Business Analyst experience
Minimum of 5 years of SAP Testing experience
Minimum of 5 years of Quoting Order Management Domain Knowledge experience
Must be available the last 10 working days of each quarter.
High School Diploma or GED
Preferred Qualifications:
Bachelors or Associates degree
Ability to work over time per project need.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Hourly Salary Range
California $76.44 - $86.44 per hour
Colorado $76.44 - $86.44 per hour
District of Columbia $76.44 - $86.44 per hour
Illinois $76.44 - $86.44 per hour
Maryland $76.44 - $86.44 per hour
Minnesota $76.44 - $86.44 per hour
New Jersey/New York $76.44 - $86.44 per hour
Washington $76.44 - $86.44 per hour
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
